Bovada, the online casino and sports betting site that numerous state gaming regulators and attorneys general label as an unregulated and illegal gambling platform offering minimal player protections, continues to face significant criticism from its users, while the platform insists that all is well. 

Bovada experienced a major IT outage this week, causing withdrawals to go unprocessed, deposits to fail, funds to vanish, accounts to be disabled, and promotions to remain unfulfilled. In a social media update on Thursday, Bovada stated that the various issues had been fixed and that “everything is functioning.” 

Casino.org continues to receive many complaints from unhappy Bovada players claiming that nothing is functioning properly. 

“My Bovada account was hacked and I saw my funds draining in real time on a slot I wasn’t playing. I had my account shut down and put under review, only for them to say my funds were gone. I’m a ‘Hall of Fame’ member and they didn’t care. Do not use Bovada!” read one comment to our previous coverage.

“I’ve been waiting for four days, but the withdrawal button has been removed. Scam sportsbook,” read another.

 

Bovada Customers Who Are High Rollers 

The Bovada social media pages remain inundated with frustrated players inquiring about the timing of their withdrawals, the posting of deposits, and the return of promotions. Bovada has been attentive but has consistently requested patience. 

The technical issues are prevalent and have affected Bovada's most loyal customers.

"I have been a loyal Bovada customer for the past five years, currently holding ‘Legend 3’ status within their rewards program (just one tier below the highest, ‘Hall of Fame’). Over the past month alone, I have $141,000 in action on the platform, underscoring my consistent engagement with Bovada. Typically, the site operates smoothly with only occasional minor technical issues. The current situation is markedly different,” said a person wishing to remain anonymous in an email to Casino.org.

“Since the evening of April 19, 2025 (a Saturday, traditionally the platform’s busiest day), Bovada has frozen all outgoing crypto withdrawals. This issue was subsequently compounded on Sunday afternoon when they began withholding all incoming crypto deposits. Since April 21, I have contacted Bovada’s chat support team 12 times to inquire about the status of my frozen withdrawal. Unfortunately, I have received inconsistent responses each time. The customer service representatives typically offer scripted apologies, reassuring me that my funds are secure but providing no clear estimate on when the issue will be resolved. When pressed further, some agents have either provided fabricated ETAs or admitted they lack details from the financial team regarding the nature of the problem,” the anonymous letter continued.

The devoted Bovada user stated that he thinks Bovada is “considering the immediate financial advantage of this disturbance against the future possible expense of deterring players.” That mindset originates from Bitcoin’s price rising amidst the operational issues. When the freeze occurred, Bitcoin was valued at $84,841. At the time of this writing, it stands at over $95,400 — an increase of 12.5%. 

 

Assistance from External Sources 

In Casino.org's article regarding the Bovada scandal, numerous users stated that the online gambling site has not been very helpful in addressing their issues. Some mentioned that a preferable choice is to contact @cyberguardF or @ADRIAN_CODING1 on X, as they are both external blockchain investigation and recovery companies. 

Internet casino gaming is legal in just seven states: Connecticut, Delaware, Michigan, New Jersey, Pennsylvania, Rhode Island, and West Virginia. Bovada has been instructed to halt its operations in all of those states apart from Rhode Island.